Refund policy

Returns & Refunds (2026 Policy)

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Perishable Goods (Tea) Please note that as a food-based product, our herbal teas are considered perishable goods and are exempt from being returned once opened. We do not accept returns on any food or tea items for health and safety reasons unless the product arrived damaged or defective.

Additional Non-Returnable Items:

• Gift cards
• Sale items (Only regular priced items may be refunded)

Refund Process (If Applicable) Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.

Late or Missing Refunds If you haven’t received a refund yet, please first check your bank account, then contact your credit card company or bank, as processing times vary. If you’ve done all of this and still have not received your refund, contact us at Contact@palmbeachherbals.com .

Exchanges for Damaged Goods We only replace items if they are defective or damaged. If you need to exchange a damaged tea for the same item, email us at Contact@palmbeachherbals.com and send your item to: 1955 Taylor Rd, Port Orange, FL 32128.

Shipping To return your product, mail it to: 1955 Taylor Rd, Port Orange, FL 32128. You are responsible for your own shipping costs for returns. Shipping costs are non-refundable. For items over $75, we recommend using a trackable shipping service.